About Transunion
Transunion offers total credit protection all in one place from credit alerts, credit reports and credit scores. Get your credit score today from TransUnion!
With Transunion you may be eligible for a reduced or free credit report. Within the last 60 days, you have received an adverse action notice (i.e., you have been denied credit) based on information in your TransUnion Credit Report.
We offer a wide variety of support services to help you get the information you need.
Personal
Find online links to order credit reports, notifications, and Car Check and Car Value reports. If you are in Namibia, Botswana and Swaziland, find phone numbers and street addresses where you can review your credit report or request an adjustment of information in your report that you believe is in error.
To order your credit report: Call the TransUnion Interactive Call Centre at 0861 482 482 or visit us at www.mytransunion.co.za. Monday–Friday, 08h00–17h00 Saturday, 08h00–13h00
To lodge a dispute or if you have a question about your TransUnion Credit Report: Call the TransUnion Consumer and Customer Support Contact Centre at 0861 886 466. Monday–Friday, 08h00–17h00 Saturday, 08h00–13h00
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Business
Find contact information to learn more about TransUnion services, reach your sales representative, furnish data and report a security breach.
To request DUNS number: Email dnb@transunion.co.za with proof of company registration and contact details (address, postal address and telephone number)
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Press Enquiries
Find contact information for business and consumer media enquiries.
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Support for Business
If you experience any technical difficulties or require assistance, please click here to visit our Support for Business Page
Additional Africa Locations
Find out contact information for other Africa regions.
When assessing a consumer for credit, credit providers will not only assess a consumer’s credit report and score, but will also look to understand their affordability. A good way to assess your affordability is to work out your debt to income ratio. In summary this is your monthly debt commitments versus your income, such as your salary as well as other ongoing income streams.
To work out your debt-to-income ratio, add up all your monthly payment commitments– school fees, rent, car repayments etc. Discretionary expenses like groceries and entertainment aren’t included in this calculation. Divide this by your net monthly salary to get your debt-to-income ratio.
Subscribers of TransUnion’s monthly and annual subscriptions, can make use of the Debt Analysis Tool available on the website, to quickly determine their debt to income ratio using data in their credit report. The result can then be compared against our ranges, being:
