NORED, Incorporated in 2001, the northern Namibia’s regional Electricity Distributor, NORED, has put itself on the world map as a reliable energy supplier. NORED was the first ever regional electricity distributor to be established. It started with less than a hundred employees, but NORED immediately became a business with significant technological, industrial, financial and commercial presence. It draws its strength from the volume of regional and local authorities it represents, as well as from the skills of over two hundreds employees and the stable shareholder base.
Customer Service Charter
OUR CUSTOMERS HAVE THE RIGHT TO:
Respect:
Be treated with respect
Have his/her property treated with respect
Prompt service:
Be dealt with promptly
Information:
Be supplied with relevant information on demand
Confidentially:
Have his/her personal matters be treated in confidence
Claim:
Claim and be paid for damages if NORED Electricity was found
to be negligent; and settle within three months of the claim
Safety:
Due to the nature of our business, customer and personnel safety will always be of highest priority
Customer Rights:
Talk to us at customercare@nored.com.na or 0800 000 100
Limited power outages:
Restore power outages in the town within three hours
Restore power outages in rural areas within five hours
Allow no customers to suffer more than five power outages per month
Inform customers:
Inform customers about planned power outages 14 days in advance
Speed up new connections:
Respond, in writing, to an application for electricity within seven days
Connect a new customer within 21 days from his/her acceptance of the offer
Safety:
Educate the community about the danger associated with electricity
Environment:
Take the necessary precaution to minimise harm to nature
For normal connection within 80 metres from existing points of supply